Return and Cancellation Policy

At resoStyle by Smruti, we want you to be completely satisfied with your purchase. If you need to return or cancel an order, please review our policy below:

Returns

We accept returns for items that are defective or damaged upon receipt. If you need to return a product, please adhere to the following guidelines:

Eligibility: Returns must be requested within 3 days of receiving your order. Items must be unworn and in their original condition, including all packaging and tags.

Process: To initiate a return, please contact us at [palli.smruti@gmail.com] with your order number and a brief description of the issue. We will provide you with a return authorization and instructions on how to send the item back.

Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or we made an error in your order. In such cases, we will cover the return shipping costs.

Refunds: Once we receive the returned item, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. Please note that shipping fees are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

Cancellations

Orders can be canceled within 24 hours of placement. To request a cancellation, please contact us at [palli.smruti@gmail.com] as soon as possible. Once an order has been processed or shipped, it cannot be canceled.

Non-Returnable Items

Please note that custom-made or personalized items are final sale and cannot be returned or exchanged.

If you have any questions or need further assistance, please don’t hesitate to reach out to us at [palli.smruti@gmail.com]. We’re here to help ensure your experience with resoStyle by Smruti is as smooth and satisfying as possible.

Thank you for shopping with us!