Frequently Asked Questions (FAQ)

Welcome to the resoStyle by Smruti FAQ section! Here, we’ve compiled answers to some of the most common questions we receive. If you have any other questions or need further assistance, please don’t hesitate to reach out to us.

1. What materials do you use in your jewelry?

We use high-quality materials including sterling silver, brass, copper, and semi-precious stones. Each piece is handcrafted with care, using traditional techniques that reflect the rich heritage of Odisha.

2. How can I place an order?

You can place an order directly on our website, resoStylebySmruti.com. Simply browse our collection, select the items you wish to purchase, and follow the checkout process. You’ll receive an order confirmation email once your purchase is complete.

3. Can I customize a piece of jewelry?

Yes! We offer customization options for certain pieces. Please contact us at [palli.smruti@gmail.com] with your specific requirements, and we’ll be happy to discuss customization options and pricing.

4. What are your shipping options?

We offer both domestic and international shipping. Domestic orders typically take 5-7 business days to arrive, while international orders may take 10-20 business days, depending on the destination. Shipping costs are calculated at checkout.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online.

6. What is your return and exchange policy?

We accept returns for defective or damaged items within 3 days of receipt. Items must be unworn and in their original condition. Please refer to our Return and Cancellation Policy for detailed instructions. Note that custom-made or personalized items are final sale and cannot be returned or exchanged.

7. How can I cancel an order?

Orders can be canceled within 24 hours of placement. To request a cancellation, please contact us at [your email address] as soon as possible. Once an order is processed or shipped, it cannot be canceled.

8. How should I care for my jewelry?

To keep your jewelry looking its best, avoid exposure to harsh chemicals, perfumes, and excessive moisture. Clean your pieces with a soft cloth and store them in a cool, dry place. For specific care instructions, refer to our Jewelry Care Guide.

9. How can I contact customer service?

If you have any questions or need assistance, please reach out to us at [palli.smruti@gmail.com]. We’re here to help and will respond to your inquiries as promptly as possible.

10. Where can I find more information about your jewelry designs?

For detailed information about our designs, inspirations, and latest collections, please visit our About Us page or follow us on social media for updates and behind-the-scenes content.

Thank you for visiting resoStyle by Smruti. We hope you find this FAQ helpful and look forward to serving you!